BASIC SERVICES :
Support coverage following services:
- Implementation Service
- Update and upgrade patch (if required) to correct anomalies or to improve software and firmware
- Corrective maintenance
- Spare part delivery (for Hardware)
- Case escalation and Root Cause Analysis
- Liaise to Principle for submitted case
- Troubleshooting
Service Level Agreement (SLA)
- 9x5xNBD
- 9x5x4hr
- 24x7xNBD
- 24x7x4hr